Sign in to Beeline Enterprise with an authentication code

Before you start: This article applies to users who sign in with a Beeline Identity (email and password). If your organization uses single sign-on (SSO), follow your company’s sign-in process. See Sign in to Beeline Enterprise.

Having trouble completing Multifactor authentication (MFA) setup or entering a verification code? See Troubleshoot MFA sign-in and setup issues.

Verify your identity and keep your account secure

Multifactor authentication (MFA) adds an extra layer of security to your Beeline Enterprise account.

After you enter your email address and password, you'll verify your identity using a one-time code or another verification method. During setup, you'll connect an authenticator app to your account.

You only need to complete MFA setup once. After that, you'll use a verification code when signing in.

Why it matters

• Protects your Beeline account with an added identity check.
• Keeps your work and data secure even if your password is exposed.
• Reduces the risk of unauthorized access.
• Provides recovery options if you lose access to your authenticator app.

Who it’s for

• Users accessing Beeline Enterprise VMS (clients, suppliers, contractors, program users)
• Users whose organizations require MFA
• Users signing in with a Beeline Identity (not SSO)
• Users replacing a phone or recovering access to an account

How it helps

• Adds a second layer of security during sign-in
• Helps protect your account from unauthorized access
• Provides backup verification options when your primary method isn't available
• Allows you to securely access Beeline Enterprise from trusted devices

Set up MFA

To complete MFA setup, you'll need an authenticator app. Common authenticator apps include:

• Microsoft® Authenticator
• Google® Authenticator
• Twilio Authy®
• Cisco Duo® (Duo Mobile)
• LastPass® Authenticator
• Other apps that support standard time-based one-time passwords (TOTP)

💡See Supported Authenticator apps to learn more.

Authenticator apps generate a temporary 6-digit verification code that you'll use during setup and sign-in.

1. Go to the Log in to Beeline page and sign in with your email address and password.

   What this does: Starts the sign-in process and begins MFA setup.
   Why this matters: MFA setup starts after you successfully sign in.

2. When the Secure your account page displays, open your authenticator app.

   What this does: Prepares your device for MFA setup.
   Why this matters: You'll use the app to connect your account and generate verification codes.

3. Connect your account to your authenticator app by either:

   • Scanning the QR code displayed on screen, or
   • Selecting Trouble scanning and using the manual setup key.

   If you're completing setup on the same device you'll use for your authenticator app, you may find it easier to use the manual setup key instead of scanning the QR code.

   When using a manual setup key:

   1. Select Trouble scanning.
   2. Copy the setup key.
   3. Open your authenticator app.
   4. In your authenticator app, select the option to add an account manually and enter the setup key. The exact menu name may vary depending on the app you're using.
   5. Paste the setup key.
   6. Save the account.

   What this does: Links your Beeline account to your authenticator app.
   Why this matters: Your authenticator app must be connected before it can generate verification codes.

4. Enter the 6-digit verification code generated by your authenticator app.

   What this does: Confirms your authenticator app is working correctly.
   Why this matters: Verifies MFA is configured properly before setup is completed.

   💡 Verification code not working? Verify that your device date and time are set to Automatic, then try entering a newly generated code. See Troubleshooting MFA Login and Setup Issues for additional troubleshooting steps.

5. Copy and save your recovery code in a secure location.

   What this does: Provides a backup way to verify your identity.
   Why this matters: Recovery codes can help you regain access if you lose access to your authenticator app.

   ⚠️ If you lose access to your authenticator app and don't have a recovery code or another verification method available, you may need assistance from Support to regain access.

6. Select Continue.

   What this does: Completes MFA setup for your account.
   Why this matters: All future sign-ins will be protected with multifactor authentication.

   ✅ MFA setup is complete.

Sign in with MFA

After setup, you'll use a verification code during sign-in.

💡 If you recently replaced your phone or moved your authenticator app to a new device, existing verification codes may not work until MFA is reset and configured again.

1. Enter your email address and password.
2. Open your authenticator app.
3. Enter the six-digit verification code.
4. Select Continue.

✅ You're signed in and ready to work.

Recover access if you're locked out

If you can't access your authenticator app, use one of the available recovery methods.

Use email verification

If email verification is available:

1. Enter your email address and password.
2. Select Try another method.
3. Select Email.
4. Retrieve the verification code sent to your email address.
5. Enter the code.
6. Select Continue.

✅ You'll be signed in.

Didn't receive the email?

• Check your spam or junk folder.
• Wait a few minutes and try again.
• Verify that you're checking the correct email account.
• Contact your administrator if you believe emails from donotreply@beenotify.com may be blocked by your organization's email security settings.

Use a recovery code

If you saved a recovery code during setup:

1. Enter your email address and password.
2. Select Try another method.
3. Select Recovery code.
4. Enter your recovery code.
5. Complete sign-in.
6. Save the newly generated recovery code.

⚠️ Recovery codes are single use. A new recovery code is generated each time one is used.

Set up MFA on a new phone or device

If you can still access your account

1. Sign in to Beeline Enterprise.
2. Go to Settings > My Preferences > My Identity.
3. Select Reset MFA.
4. Confirm the reset.
5. Complete MFA setup again on your new device.

✅ Your new device is ready to use.

If you cannot access your account

You may need assistance if:

• You lost your phone.
• You no longer have access to your authenticator app.
• You don't have a recovery code.
• Email verification isn't available.

Contact Support

If you cannot use your authenticator app, email verification, or a recovery code to regain access, contact Beeline Support for assistance.

You may also need assistance if MFA setup fails or verification codes continue to be rejected after you've completed the troubleshooting steps.

After Support restores access, sign in again and complete MFA setup on your device. Save your new recovery code in a secure location so you can recover access in the future.

✅ You'll be ready to use MFA and sign in normally again.

Learn more

• Troubleshooting MFA login and setup issues
• Supported authenticator apps for Beeline Enterprise
• Logging in to Beeline Enterprise
• Resetting your Beeline Enterprise password
• Beeline Enterprise password requirements