Skip to main content
Background Checks

Background checks: Reviewing notifications, orders and statuses

  • February 26, 2024
  • 0 replies
  • 61 views
Product Content Manager
Community Manager

After Beeline Enterprise is integrated with your background check provider, you can quickly view the details and the status of a background check anytime you like from a candidate’s profile. As a supplier, you may want to use that data to follow up with the candidate or the background check provider if processing progress seems delayed.

To keep you informed about the progress of your background check orders, you’ll also receive email notifications during these steps in your workflow if you’re the hiring manager, the program office or the supplier associated with a requisition.

  • A background check is ordered
  • A background check order fails
  • The status of an ordered background check change
  • The result of an ordered background check change

When you view details for an ordered background check, you may see statuses like these.

Status Description
Completed All checks are finalized and finished.
Pending Ordered and submitted to Accurate but not processed.

TIP:   Acceptable statuses and status names vary based on your organization’s background check provider account configuration.

Information in this article reflects a standard Enterprise configuration. Your Enterprise platform is based on your organization’s configuration. Settings and/or data visibility rules may vary slightly from what is described.

Reviewing email notifications

The details in email notifications about an ordered background check vary based on your background check provider.

To view the progress of an ordered background check in an email notification, complete these steps.

  1. Navigate to the email account associated with your Enterprise account.
  2. Open the email notification titled: Background Check Status.
  3. You can view these details from the email notification.
Accurate notifications HireRight notifications Sterling notifications
  • Request number associated with the Enterprise requisition.
  • Job title associated with the Enterprise requisition.
  • Geography where the requisition will be filled.
  • Labor type associated with the Enterprise requisition.
  • Candidate’s name
  • Candidate’s email
  • Provider background check invitation ID, which you can use if you need to follow up with Accurate or in their system.
  • Provider background check name showing you the package order.
  • Provider background check status showing you the standing of the order, such as Pending, Adjudicated, and more.
  • Provider background check result showing you the overall results, such as Meets Requirements, Failed and more.
  • Provider background check score showing you the overall results, such as Meets Requirements, Failed and more.
  • Provider background check order date showing you when the background check was submitted.
  • Provider background check completed date showing you when processing finished.
  • Provider background check reference URL you can copy and paste in a browser to view details for each item in an ordered package in Accurate’s system.
  • Support reference ID that you can use if you need to follow up with Accurate or in their system.
  • Search ID, which you can use if you need to follow up with Accurate or in their system.
  • Request number associated with the Enterprise requisition.
  • Job title associated with the Enterprise requisition.
  • Geography where the requisition will be filled.
  • Labor type associated with the Enterprise requisition.
  • Candidate’s name
  • Candidate’s email
  • Provider background check invitation ID, which you can use if you need to follow up with HireRight or in their system.
  • Provider background check name showing you the package order.
  • Provider background check status showing you the standing of the order, such as Pending, Adjudicated, and more.
  • Provider background check result showing you the overall results, such as Meets Requirements, Failed and more.
  • Provider background check score showing you the overall results, such as Meets Requirements, Failed and more.
  • Provider background check order date showing you when the background check was submitted.
  • Provider background check completed date showing you when processing finished.
  • Provider background check reference URL you can copy and paste in a browser to view details for each item in an ordered package in HireRight’s system.
  • Support reference ID that you can use if you need to follow up with HireRight or in their system.
  • Search ID, which you can use if you need to follow up with HireRight or in their system.
  • Request number associated with the Enterprise requisition.
  • Job title associated with the Enterprise requisition.
  • Geography where the requisition will be filled.
  • Labor type associated with the Enterprise requisition.
  • Candidate’s name
  • Candidate’s email
  • Provider background check invitation ID, which you can use if you need to follow up with Sterling or in their system.
  • Provider background check name showing you the package order.
  • Provider background check status showing you the standing of the order, such as PreDraft, Pending, and Completed.
  • Provider background check result showing you the overall results, such as Pending, Clear, and Consider.
  • Provider background check score showing you the overall results, such as Pending, Clear, and Consider.
  • Provider background check order date showing you when the background check was submitted.
  • Provider background check completed date showing you when processing finished.
  • Provider background check reference URL you can copy and paste in a browser to view details for each item in an ordered package in Sterling’s system.

 

Checking the status for a specific candidate’s order

From Beeline Enterprise, you can review the status of a background check order anytime you like from a candidate’s profile. For example, you might wonder why a specific candidate hasn’t progressed in the onboarding process.

Sometimes a candidate’s background check results may not meet your program’s acceptance criteria. When that occurs, the candidate is routed to your program office so they can review the background check results and reject the candidate. If a candidate with unsatisfactory results is inadvertently approved, your background check provider integration may prevent them from progressing to an onboarding status. 

TIP:  Based on your background check provider, candidates may be prevented from progressing in the onboarding process without completed background checks and results that meet your program’s acceptance criteria.

To review the status of a candidate’s background check order, complete these steps from your Enterprise dashboard.

You have several options for locating a candidate. This topic assumes you have a candidate name.

  1. From the Simple Search option at the upper right of your dashboard, select Search Resources, enter the candidate’s name and then select the candidate from the autosuggest list that displays. A View Candidate Summary page displays.
  2. Select the Background Check Management tab.
  3. Scroll down to the Provider Background Check History–Requests section where you can view details for all background checks ordered for a candidate.
  4. Hover over the Help icon to view the Order ID and the Reference URL link to the background check report.
  5. Optional. Select the Reference URL link to open a Login page for the background check provider’s system. Enter your credentials so you can view the background check report.

 

Reviewing orders during onboarding

When a candidate’s background check results meet your program’s acceptance criteria, they’re routed for onboarding approval. You can quickly review background check results when you onboard a candidate.

To review background check orders when you onboard a candidate, complete these steps from your Enterprise dashboard.

  1. Select the Candidate On/Offboarding tasks to complete link in the My To Do section of your dashboard. A Review Alerts dialog displays.
  2. Locate the candidate for whom you want to submit an offer, and then select View Details from the Action list.

    A Candidate Offer page displays.
  3. Scroll down to view the background check categories in the Background Checks section and the package status and the background check provider results in the Provider Background Checks section.

 

Documentation release: Beeline Enterprise | Q1 2024

This topic has been closed for replies.
Terms & conditionsCookie settingsAccessibility statement
© 2026 Beeline. All rights reserved.