Beeline sign-in & access help hub

If you’re having trouble signing in, accessing your account, or submitting your timesheet, you’re in the right place.

This hub brings together solutions to the most common sign-in and account access issues in Beeline Enterprise. Start with the question that best matches your situation, try the recommended steps, and follow the related articles for more detailed guidance.

Not sure who to contact?

Some sign-in and account access issues must be resolved by the person or team responsible for your Beeline access.

If you're unsure who that is, start by contacting:

• The person who helped you get access to Beeline
• Your hiring manager
• Your primary business contact
• Your organization's workforce or staffing program administrator

They can direct you to the appropriate team.

Need help fast?

Account access issues

Why is my Beeline account marked as inactive?

Accounts may be set to inactive if they haven't been used recently or if an assignment has ended. This is a normal process that helps protect account security and maintain accurate user access.

Account reactivation is typically handled by the team that manages Beeline access for your organization.

⚠️ Beeline Support cannot reactivate accounts or assign user permissions.

Try this

1. Confirm your assignment status.
2. Contact the person or team that helped you get access to Beeline. Depending on your organization, this may be a hiring manager, administrator, Program Office, MSP (Managed Service Provider), or another contact responsible for Beeline access.
3. Request assistance with account reactivation if needed.

👉 Learn more about account inactive

How do I reactivate my Beeline account?

Account reactivation is handled by the team that manages Beeline access for your organization.

⚠️ Beeline Support cannot reactivate accounts or assign user permissions.

Try this

1. Contact the person or team that helped you get access to Beeline.
2. Request account reactivation.
3. Wait for confirmation before attempting to log in again.

👉 Learn more about account reactivation

Authentication issues

Why is my 6-digit authentication code not working in Beeline?

Authentication codes can sometimes fail due to small timing differences between your device and the system.

Try this:

1. Set your phone’s Date & Time to “Automatic”
2. Verify that the correct time zone is selected.
3. Reopen your authenticator app
4. Wait for a new code to generate.
5. Enter the newest 6-digit code before it expires.
6. If needed, rescan the QR code or reenter the setup key

Still having trouble?

• Verify that you're using the correct account in your authenticator app.
• If you recently changed devices, you may need to set up MFA again.
• Contact Beeline Support if the issue persists.

👉 Learn more in Troubleshooting MFA Login and Setup Issues

Which authenticator app should I use?

You can use any supported authenticator app that generates time-based one-time passwords (TOTP). Common options include:

• Microsoft® Authenticator
• Google Authenticator™
• Twilio Authy®
• Cisco Duo® (Duo Mobile)
• LastPass® Authenticator

To get started:

1. Install a supported authenticator app.
2. Scan the QR code displayed during setup.
3. Enter the generated 6-digit verification code.

Tips

• Keep your device time synchronized.
• If possible, use a second device when scanning QR codes.
• Save your recovery code during setup.

👉 Learn more in Supported authenticator apps for Beeline Enterprise

I can’t finish setting up my account security—how do I fix it?

MFA setup failures are usually caused by setup errors or time synchronization issues.

Try this

1. Confirm your authenticator app is configured correctly.
2. Verify that your device time is set to Automatic.
3. Generate a new verification code and try again.
4. Restart the setup process if needed.
5. If you're using the same device for both Beeline and your authenticator app, use the manual setup key if QR code scanning isn't practical.

Still having trouble?

Contact Beeline Support for assistance.

👉 Learn more in Troubleshooting MFA Login and Setup Issues

Password & Email issues

Why didn’t I receive my password reset or welcome email?

Sometimes email delivery can be delayed or filtered by spam or security settings. It’s a good idea to check your junk or spam folder first.

Try this

1. Check your spam/junk folder
2. Wait a few minutes and try again.
3. Request a new email.
4. Verify that your email address is correct.

If you still don't receive the email

• Contact the person or team that helped you get access to Beeline to verify your email address.
• Check whether organizational email filtering or security settings may be preventing delivery.

👉 Learn more in Password reset email

What should I do if my password reset link has expired?

Password reset links expire after a short time to keep your account secure.

Try this

1. Return to the login page.
2. Request a new password reset email.
3. Use the newest link as soon as it arrives

👉 Learn more in Expired password link

Sign-in method

Should I sign in with SSO or a username and password?

If your organization uses Single Sign-On, that is typically the preferred option. In some cases, both methods may be available.

Try this

• Use SSO if it’s configured for your account.
• If SSO doesn’t work, try signing in with your username and password.
• Contact the person or team that manages your Beeline access if you're unsure which sign-in method to use.

SSO sign-in error

Why do I see “SSO User Not Found” when I try to sign in?

This message usually means your account isn’t currently linked to your organization’s Single Sign-On system. 

Try this

• Verify that you're using the correct sign-in method.

• Sign in using your username and password instead
• Contact your Beeline access administrator to confirm SSO is set up.

👉 Learn more SSO error

Timesheet Issues

Why can’t I submit my timesheet in Beeline?

This usually happens when your assignment or project details need updating.

Try this

• Confirm you’re assigned to an active project
• Make sure all required fields are complete
• Contact your manager if anything looks incorrect

👉 See timesheet troubleshooting

Assignment Error

What does “Unable to locate active supplier assignment” mean?

This message means your account isn’t currently linked to an active assignment.

To resolve it:

• Contact the person or team that helped you get access to Beeline.
• Ask them to verify or update your assignment information.
• Try again after the assignment has been updated.

👉 Learn more in assignment troubleshooting

Still Need Help?

Learn more

• How do I reactivate my account
• Why is my Beeline account inactive
• Troubleshooting MFA sign-in and setup issues