SSO error

I’m seeing “SSO User Not Found”—how do I fix it?

Troubleshooting Single Sign-On “User Not Found” errors in Beeline

This message usually means your account isn’t currently linked to your organization’s Single Sign-On system. You can try signing in with your username and password or check with your IT team to confirm your SSO setup.

Common causes

• SSO not configured for your account
• Incorrect login method used
• Mismatch between identity provider and Beeline account

How to fix it

Step 1: Try SSO login

• Go to the login page
• Select your organization’s SSO login option
• If you see SSO User Not Found, try signing in with your username and password instead

Step 2: If the issue continues

Try an alternate login method

• Sign in using your username and password

Confirm SSO setup

• Contact your IT team
• Verify SSO is enabled for your account

Check account details

• Make sure your email or username matches your organization’s records

Still not working?

• Your IT team may need to update your account mapping

Related articles

• Should I log in with SSO or password?
• Why is my account inactive?