Fixing MFA setup issues

I can’t finish setting up my account security—how do I fix it?

Troubleshooting Secure My Account setup during Beeline MFA configuration

If you’re unable to complete this step, it’s usually related to authenticator setup or timing. It may help to double-check your authenticator setup and try generating a fresh code.

Restarting the setup process often resolves this quickly. If the issue continues, support can help you reset the process.

How to fix it

1. Start at the login page and sign in
2. When you reach the Secure My Account step, check that your authenticator app is set up correctly
3. Make sure your device time is set to automatic
4. Generate a new code and try again
5. If needed, restart the setup process

Still not working?

• Reset your setup process
• Contact support for assistance

Related articles

• Why is my authentication code not working?
• Which authenticator app should I use?