Your Beeline Community is loaded with information. When you first arrive, you might not know how to find exactly what you want. This article explains how Search works across the community and provides tips to help you locate the information you want quickly and successfully.
Coming soon...AI Answers
AI Answers is a new feature in the Beeline Community that brings you conversational, AI-powered search.
What’s new in your search experience
✅ Smarter Filters
Filters now adjust automatically based on your selected content type, keeping your view streamlined and clutter-free.
✅ Identifiable Icons
New icons and simplified result details help you scan content quickly and find what’s most useful.
These small but mighty improvements make a big impact on how you engage with content—whether you’re searching for answers, sharing best practices, or exploring product updates.
Ready to try it out? Head over to the search bar and experience it for yourself!
How search works
Search happens differently in different parts of the community, so where you start your search affects your results.
That’s an important concept to understand because it might explain why you’re not finding what you want.
If you’re not sure where the content you want might be located, search from the Home page. Searching from the Home page shows you unrestricted results from all content sources across the entire community.
If you have an idea where you might find the information you want, you can go to that area/module and immediately narrow your results. Searching from within a module, like the Insights hub or the Knowledge Base, limits results to content within that module.
About the Search banner
The Search banner displays on the Home page and when you drill down into a module in the community, such as the Insights hub or the Knowledge Base.
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About search methods
You can search the community using these two methods: live and manual.
You can use both search methods whenever you search anywhere in the community.
Live search
Live search proposes results as you type your query. Where you start your search affects your results.
Examples
| Location | Results | Example |
|---|---|---|
| Home page | Unrestricted results from all content sources in the community. |  |
| Module page | Limited to content only within that module. |  |
Manual search
Manual search shows you results after you type your query and press Enter. Where you start your search affects your results.
Examples
| Location | Results | Example |
|---|---|---|
| Home page | Unrestricted results from all content sources in the community. |  |
| Module page | Limited to content only within that module. |  |
Search criteria
When you search using either method from anywhere in the community, the following criteria are used to filter results.
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Result ranking
The order in which your results are listed is determined by a ranking formula. The formula compares each of the following criteria one after another.
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The ranking is also influenced by the criteria (ordered by most important first; location within the field of the search term doesn’t matter).
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Tips...
If you can’t find what you’re looking for in the community, try these actions.
- Use live search first. You may get better results.
- Make your query as generic as possible.
- Try alternative nouns or verbs.
- Still need help? We’re here! Contact the Beeline Community team.
Documentation release: Beeline Q1 2025